Abacus Digital
Jan 2025 – Present
Technical Solutions Engineer
Kolkata, West Bengal
- Architect and ship production AI features for enterprise clients — AI-powered chatbots, virtual assistants, and agentic systems handling complex customer workflows.
- Built and optimised RAG pipelines: document ingestion with advanced parsing, chunking strategies, vector storage integration, and retrieval optimisation for knowledge-grounded applications.
- Developed LLM-based automation workflows using LangChain for content generation, knowledge retrieval, and intelligent reporting — reducing manual effort and operational turnaround time.
- Established evaluation frameworks and monitoring dashboards to track model performance, user satisfaction, and system reliability across production deployments.
- Rapidly integrated and tested emerging models including Claude, GPT-4, and open-source alternatives; pragmatically evaluated trade-offs between cost, latency, and quality.
- Focused on system reliability: robust error handling, caching, async workflows, structured logging, and comprehensive testing for production stability.